What To Wear We will
provide you with a robe and slippers to wear while visiting our spa facility
and you will be assigned a
space to store your personal belongings. During
your treatment, it is recommended that you experience
body services without
clothing. Our therapists are professionally trained and will ensure a level
of comfort
by appropriately draping areas of the body that are not a focus
of the treatment.
Appropriate
Arrival Time If this is
your first visit, please arrive at least 20 minutes prior to your treatment
to allow yourself time to check in, change your clothing, and relax in our
lounge. At a minimum, we recommend a warm shower and glass of waterr before
your massage and request that you are ready to be greeted by your therapist
5-10 minutes before your scheduled appointment.
Late Arrival
Time We ask that
you arrive at least 5-10 minutes prior to your scheduled appointment time;
however, if a
late arrival is unavoidable, please call to notify the spa
receptionist when possible. Arriving late will simply
limit the time for
your treatment, as we must complete your service by the designated end-time
in order to appropriately accommodate the next guest.
Canceling A
Reservation
Should a cancellation
or date change be necessary, we request a minimum of 24-hours notice for any
single
service. A 48-hour notice is required for any multiple service or spa
package cancellation. Special requirements
may apply for group bookings. A
full service will be charged on any late cancellations or no-show
appointments.
Special Health
Considerations
If you have
health concerns or are pregnant, please be sure to notify our spa staff when
booking your treatment.
Our reservationists can offer guidance as to which
treatments will be the most beneficial, and those that
should be avoided due
to physical limitations or sensitivity.
Shaving Generally,
shaving is not recommended prior to any treatments or hair removal services.
However, it is recommended that men shave prior to a facial treatment at
least 2 hours before the scheduled appointment time.
Personal
Preferences Whether it is
the room temperature or the level of massage pressure, please communicate
your preferences
with the therapist so that he or she can make your time
with us a special experience.
Therapist
Gender Please feel
free to request either a male or female therapist for your treatment.
However, we would like to note that all of our therapists are professionally
trained and will offer you the highest standard of service with continuous
consideration for your comfort level.
Gratuities Our spa staff
is dedicated to exceeding your expectations and creating a memorable spa
experience.
Gratuities for these efforts are greatly appreciated and can be
either given directly to the staff member,
or extended at the front desk of
the spa facility. Standard practice for excellent service ranges from
a
15-20% gratuity.
Payment
We accept all
major credit cards, traveler's checks and cash.
Gift
Certificates You may
purchase gift certificates for a specific dollar amount or for particular
services at the reception
desk of the spa or through the phone.
Age Minimum Guests must be
at least 18 years of age to experience a spa treatment. If under the age of
18, please consult
with us prior to booking the treatment. If available,
salon services are offered to guests of all ages.
